FAQs
Does GameStop offer free shipping?
Yes, if your order is over $59, then shipping is free at GameStop. Shipping takes between 1-3 days to get your order to you so you don’t have to wait too long for your goodies. FedEx will deliver your order, and a signature will be required from someone in your home.
Does GameStop offer a click & collect service?
Yes, GameStop offers a free click & collect service called ‘‘Pick Up At Store’. How it works is you order online, select ‘Pick Up At Store’ at the checkout, wait for your ‘Ready for Pick Up’ email (that you must show when you go to the store) and then head to the store to collect and pay for your item.
How do I contact GameStop customer service?
There are a number of ways to get in touch with GameStop's customer service. You can either email care@gamestop.com, call 1-800-883-8895, fill out a contact form or start a live chat on the website.
What is GameStop's returns policy?
For new items, you have 15 days from receipt of shipment to return or exchange it. For used items, you'll have a 7-day window to return or exchange them. You can return online orders at a GameStop store free of charge, or a shipped return costs $8.99. To begin the returns process, head to the returns page on the GameStop website, head to a GameStop store or call 1-800-883-8895.
Hints and tips
GameStop promo codes are the best way to save money on your order, however, there are additional ways to get a discount:
- PowerUp Rewards Pro Membership - For $14.99 a year, you can join GameStop’s PowerUp Rewards Pro program. This membership can get you loads of great benefits, including a $10 welcome coupon and a $5 monthly coupon (so over the year you’ll get $60 worth of coupons!). You can use these coupons towards purchases made at GameStop. With the membership, you’ll also earn 20 points on every dollar you spend, get 10% extra on trade-ins, get a subscription to the Game Informer magazine and receive exclusive early access to new consoles, collectables and more. At the end of the year, if you choose to renew your membership then you'll get a bonus of 5000 points!
- Sign up for the newsletter - The GameStop newsletter gives you to access exclusive deals, coupon codes and information on the latest events. The newsletter is completely free and is really handy if you’re always on the hunt for a gaming deal.
- Shop GameStop Deals - Head to the GameStop ‘Deals’ page for the latest offers from GameStop. This is the page to pick up the biggest bargains, and you’ll find flash sales, seasonal sales and the clearance sale.
- Trade-ins - If you’ve got some old electronics and games lying around you can make a bit of cash with GameStop trade-ins. You can find out the value of your product online and then take it to a physical GameStop shop where you can choose between getting cash or in-store credit. Top tip: you get more value for your items if you choose to get in-store credit.
How to use GameStop coupon codes
If you'd like to use a GameStop coupon code but you're not too sure how just follow these simple steps to get saving:
- Check out our GameStop promo codes, we keep this page up to date with the latest offers.
- Once you’ve found the coupon you’d like to redeem, press the ‘Get Code’ button. A pop-up box will appear once you’ve clicked the button.
- This will reveal the code and open the GameStop website in a new tab. Click the ‘Copy’ button to copy the code.
- It’s now time to do your GameStop shopping. Once you have everything, head to your cart. On the cart page, click the ‘ENTER PROMO CODE’ button underneath the order summary section, this will open a box where you can paste your code in.
