Frequently Asked Questions
Does LG offer free shipping?
Yes, LG offers free shipping on most orders, this includes appliances, TVs, and electronics. For small parts and accessories, there tends to be a shipping charge that you will see at the checkout.
How long will it take for my LG order to arrive?
In general, LG products take around 2 days to be shipped, then they arrive to you within 7-10 business days. Your final delivery date will be dependent on your address and, for items that can be delivered by in-home or white-glove delivery, how quickly the delivery can be arranged.
How do I contact LG customer service?
The quickest way to chat with LG customer care is through the live chat function on the website. Alternatively, you can fill out a contact form or call the team at 850-999-4934 or 800-243-0000. The phone lines are open Monday to Sunday 08:00 - 21:00 EST.
Does LG offer a repair service?
Yes, they do. LG offers a repair service for both in-warranty and out-of-warranty products. If your product is no longer under warranty there will be a charge. To request a repair, head to the “request a repair” page on the LG website.
Where are LG products manufactured?
LG manufactures some products in their native South Korea as well as China. However, in 2022 they opened a factory in Tennessee to manufacture appliances for the US market. Some other products for the US market are also manufactured in Mexico.
Does LG have Black Friday sales?
LG has taken part in Black Friday in the past. Last year, there were big price cuts across the LG range on the website but also LG products were discounted on third-party retailers like Best Buy and Newegg. We’re expecting to see some big discounts this year on TVs, appliances, and more, so make sure you shop around on November 24 this year to snap up the best deals for your new LG device.
What is the LG returns policy?
LG has a couple of different return policies. For vacuum and laptop products, you can return your order within 30 calendar days after you’ve received it. For all other LG products, you can return your order within the first 15 calendar days after it’s been delivered. Returns of times that aren't damaged or defective will be subject to an 8% restocking fee. If however, you’re returning a product that came to you damaged, it must be reported within 5 days of it being received. All products must be returned in their original packaging with all the items and accessories they came with.
Hints and tips for saving
LG promo codes are the best way to save money on your order, however, there are additional ways to get a discount:
- Newsletter sign-ups: At LG, you can save an extra 10% on select vacuums, headphones, air purifiers, AeroTower™, LG stylers, and wireless speakers just by signing up for the newsletter! Once you sign up, you’ll get a coupon code sent to your email address.
- Deals & Promotions: Click on the ‘Shop’ dropdown and underneath each of the sections (Appliances, TV & Home Theater, Computing, and Audio) you can select to go to the ‘Deals & Promotions’ page, this is where you’ll find offers relating to the categories.
- Look out for sales: LG is pretty generous when it comes to sales and you’ll often find discounts on the website! When there’s a sale live, it’ll be proudly displayed in the top bar on the website as well as right here on this page.
- Shop around: LG appliances are sold at loads of third-party retailers so it’s worth doing a bit of research to snap up the best price. It's always worth checking Amazon, they tend to have pretty good deals and prices on LG products, ranging from everything from monitors to TVs.
How to use LG coupon codes
If you'd like to save using an LG coupon code but you're not sure on how to use it these simple steps will make getting a saving plain sailing:
- Take a look at our selection of LG coupons - we update this page regularly with the latest offers.
- Once you’ve found the offer you’d like to redeem, click the ‘Get Code’ button which can be found underneath the offer. A pop-up box will appear revealing the code that you can copy with the ‘Copy’ button. A tab will also open on the LG website.
- Now it’s time to shop! Add everything you want to your shopping car.
- Once you've added everything you want to your cart, then head to your shopping cart. Under the ‘Order Summary’ section on the right-hand side, there’s an ‘Enter Your Promotion Code’ box where you can paste your code in.
