Frequently Asked Questions
Does Lenovo offer free shipping?
Yes, Lenovo offers free standard shipping on most orders which generally takes between 4-9 days to arrive. By signing up for Lenovo’s free MyLenovo Rewards program, you'll make yourself eligible for free expedited shipping, which takes between 1-4 days to arrive.
How do I contact Lenovo customer service?
The quickest and easiest way to contact Lenovo is through the live chat function on the website, which is available Monday-Friday 08:00-21:00 EST and Saturday-Sunday 11:00-20:00 EST. You can also call customer support at 1-855-253-6686, the phone lines are open at the same times as the live chat.
Does Lenovo offer price matches?
Lenovo devices can be found at a number of third-party retailers, and if you find a Lenovo, HP, or Dell product cheaper at a nationally recognized online retailer, Lenovo will match the price. This can be done both before and after you’ve made a purchase. If you’ve already made the purchase, you must enquire about a price match within 30 days of your invoice. Find out more on the Payments & Price Protection page.
Does Lenovo have Black Friday sales?
Yes, Black Friday is Lenovo’s biggest sale of the year, and there’s already a dedicated Black Friday page on the Lenovo website that lets you know that it’s going to be a big one this year! There’ll be loads of discounts on laptops, PCs, gaming PCs, accessories, smart devices, tablets, Chromebooks, gaming chairs, gaming accessories, and much more. The deals don't stop after Black Friday either, Lenovo generally takes part in Cyber Monday and Cyber Week too so the deals just keep coming. Make a note in your diary to check back here on Friday, November 24 to find out the best Black Friday deals at Lenovo.
What is Lenovo's returns policy?
You can return your Lenovo product within 30 days of receiving it or before 14 days if it was purchased from the Outlet sale. To start the refund process, head to the Order Lookup page. When your request has been authorized, you will receive a Return Authorization Number and return shipping label so you don’t have to pay the return shipping cost. Your product should arrive with Lenovo within 5-10 business days, and once they have your item and have inspected it, you should receive your refund within 2-5 business days.
Tips for saving at Lenovo
Lenovo coupon codes are the best way to save money on your order, however, there are additional ways to get a discount:
- MyLenovo Rewards: Lenovo has a free loyalty program to join called MyLenovo Rewards. It gives you the chance to earn points when you shop that you can redeem at a later date to save on future purchases. Other ways to earn points include completing surveys and doing friend referrals. 1,000 reward points = $1 and you’ll get 3% - 9% back in reward points (the percentage amount varies depending on the item). Other perks of joining the program include free expedited shipping, exclusive members-only offers, and rewards on your birthday.
- Weekly Deals & Sales: You’re never short on ways to pick up a bargain at Lenovo. The top bar on the Lenovo website is the first place to look, where there’s a ‘Sale’ section. Hover over that and you’ll see ‘Weekly PC Deals’ and ‘Other Weekly Deals’ - as the name suggests, this is where you’ll find limited-time offers. There are also sales dotted throughout the year, and when they’re around, you’ll find lovely savings like up to 60% off a range of goods.
- Head to the Clearance: Find everything from laptops, gaming PCs, tablets, monitors, PC accessories and so much more in the Lenovo Clearance. This is the place to shop for some of the biggest discounts on Lenovo devices and accessories, so make sure you have a browse through.
- Shop refurbished: Head to the Lenovo Outlet to find refurbished goods, overstocks, and discontinued lines, all with an irresistible discount.
- Look around for deals: You don't just have to buy directly from Lenovo either, so shopping around can find you a great deal. Amazon, Target, Walmart, and Best Buy all stock and sell Lenovo products and we've normally got a coupon for one or two of them too to get you an even better deal.
- Take advantage of trade-ins: If you're looking at buying a new device as an upgrade for the one you've already got, check out Lenovo's Trade-in service. You can recycle your old PCs and electronics and earn Visa Gift Cards that can be used anywhere Visa is accepted, including Lenovo. Just get a trade-in quote, ship the devices with the free shipping label and packaging materials, and then just wait to get paid.
- Check out the discounts: Lenovo offers an extra 5% off with their Education discount for students, teachers, parents, and staff. As well as a Healthcare discount for nurses, doctors, and other medical professionals and a First Responder discount for first responders, law enforcement, paramedics, and more. Finally, they also offer a Senior Discount for those aged over 50.
How to use Lenovo coupons
Lenovo coupons are a great and easy way to save on your order. If you're unsure how to use one, however, then these straightforward steps will get you saving in no time:
- Check out our Lenovo promo codes, we update this page with the latest offers for you to enjoy.
- Once you’ve found the Lenovo coupon you’d like to use, press the ‘Get Code’ button underneath the offer. This will get a pop-out box to appear, showing the code. Click the ‘Copy’ button to copy the code. A tab on the Lenovo website will also open for your convenience.
- Now it’s time for the fun part - shopping! Once you have everything, head to the shopping cart.
- On the shopping cart page, scroll down until you see the section ‘Have an eCoupon or discount?’, paste your code in the box that says ‘Enter eCoupon code’ and click ‘Apply.’
Which Lenovo gaming laptop is for you?
If your heart is set on Lenovo for a gaming laptop then you might be trying to decide which of their ranges is the one you need.
The Lenovo IdeaPad line of gaming laptops is Lenovo’s answer to the need for more budget-friendly devices. They offer a more affordable entry point into gaming laptops as well as offering devices suited to being day-to-day laptops and more general use. They’re available with a range of specs and screen sizes, so they’re the perfect choice for those looking for a gaming laptop that doesn’t hurt the finances too badly without sacrificing too much performance. The lower prices also suit those infrequent gamers who only play from time to time.
Lenovo’s Legion laptops are for those gamers who don’t want to compromise on performance or portability. They boast top-of-the-line power that can be used on the move where you may be. Whether it’s the Legion 5 for the fastest performance or the Legion Slim for that extra portability, you’ll be exploring your new favourite titles in no time. Lenovo Legion laptops also boast some serious technology to keep your laptop running cool whilst running more demanding games. The Legion series is the choice for those with bigger budgets and bigger demands from their gaming laptops who don’t want to trade off technical specs for flexibility of where you play.
