Frequently Asked Questions
Does Samsung offer free shipping?
Yes, Samsung offers free standard shipping on most orders, with no minimum spend. So the price that you see on the product page is the one that you'll pay - happy days!
How long does Samsung shipping take?
Free standard shipping normally takes between 1-5 days to arrive. Samsung also offers expedited shipping for $12, which takes 2 business days, or express shipping for $19, which takes 1 business day. Expedited and express shipping is not available for home appliance deliveries but you can schedule your appliance to be shipped within 3 days of purchase for free.
Can I collect my Samsung order in-store?
Yes, Samsung has a handy in-store pickup option where you can collect your order from a Samsung Experience Store free of charge. You’ll get notified when the order is ready to collect, this usually takes between 3-4 hours. When you go to collect, bring your order number and a valid government-issued photo ID. Samsung will hold your order for 5 days in-store.
How do I contact Samsung customer service?
To get in touch with Samsung customer support, you can start a live chat on the website. The conversation begins with an automated assistant who will try to help with your query and if unable to will put you in contact with a member of staff.
Does Samsung have Black Friday deals?
Samsung does indeed do Black Friday and Cyber Monday sales, and they’re often the biggest sales of the year, saving you hundreds of dollars off TVs, phones and appliances! Samsung normally starts its Black Friday sale a week before Thanksgiving - the early bird gets the deal so it’s a good idea to check out what’s available around that time and snap up anything you like the look of.
What is Samsung's returns policy?
For orders placed through the Shop App or Samsung's website then you have 15 days to request a return or 30 days for POWERBots and Vacuums. You'll then have another 15 days to print your Return Shipping label and mail your items.
Tips for saving at Samsung
Samsung promo codes are the best way to save money on your order, however, there are additional ways to get a discount:
- Shop offers: Samsung has a dedicated ‘Offers’ page, which, as the name suggests, is full of the latest deals on Samsung products. This includes discounts on Galaxy Earbuds, Galaxy Watches, TVs, fridges, ovens, washing machines, and phones.
- Samsung Rewards: If you’re a regular shopper at Samsung, it’s worth signing up for the free loyalty program, Samsung Rewards. When you become a member, you get reward points for every purchase you make that can later be used towards lowering the cost of a future purchase.
- Shop around: Although Samsung takes part in events like Black Friday and Cyber Monday themselves, you can also purchase Samsung goods from other retailers. So it's always worth checking out big-name retailers on these big days and don't forget their own events like Amazon's Prime Day either. What's even better is that we have coupons and discount codes for a range of these retailers too so you can save that little bit extra wherever you shop.
- Student & Education Discount: Students can save a bunch of money on Samsung products with the Education Offers Program. The offers change regularly, but the discount is always up to 30% off. Head to the Education Offers Program page to find out what discounts are available right now.
- Military & First Responder Discount: Samsung offers up to 30% off selected products for the Military and First Responders. The offers change regularly, and to find out what you can buy right now, head to either the Military Offers Program page or the First Responder Offers Program page.
How to use your Samsung coupon code
If you're looking for a saving with a Samsung coupon code but you're not sure how to use it then just follow these simple steps:
- Browse through our list of Samsung promo codes, we regularly update this list with the latest deals.
- Once you’ve found the offer you want to use, click on the ‘Get Code’ button underneath the offer. A pop-out box will appear, showing the code and opening a tab on the Samsung website.
- Copy the code by clicking on the ‘Copy’ button in the pop-out box. Time to do your shopping.
- Once you have everything, head to the checkout.
- On the checkout page, under the ‘Order Summary’ section, you'll find the section ‘Enter Promo/Referral Code(s) Here?’, this is where you paste the code in.
- Click ‘Apply’ and the discount will be taken off the order.
